Rights and Responsibilities
- To be treated with respect, consideration, compassion and dignity, in a safe and clean environment regardless of your age, gender, race, origin, religion, sexual orientation or disabilities.
- To receive medical advice and treatment that fully meets the currently accepted standards of care and quality.
- To be addressed by your proper name and to be informed about the names of the doctors, nurses and other healthcare team members involved in your care.
- Full protection of your privacy, dignity and confidentiality in care discussions, examinations, and treatments.
- To be given a clear description of your medical condition, estimated cost of treatment and to involve you in decision about your care.
- To have access to your clinical records.
- To be protected from physical abuse and neglect.
- To obtain informed consent from you before any procedure, surgery, treatment, anesthesia, blood & blood product transfusion.
- The right to seek an addition opinion regarding clinical care.
- To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
- To provide complete and accurate information, including your full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company/TPA/employer, past illness, and medication details wherever required.
- To actively participate in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
- To treat all hospital staff, other patients and visitors with courtesy and respect.
- To abide by the hospital rules and safety regulations and comply with the no-smoking policy.
- To understand all instructions before signing the consent forms.
- To pay for services billed for in a timely manner as per the hospital policies.
- To respect that some other patient’s medical condition may be more urgent than yours and accept that your doctor may need to attend them first.